Group FAQs

Have A Question? Let Us Help You.

What constitutes a group?
Our group minimum is 20 guests.

What are your group rates?
Call (312) 875-9447 or Email to receive pricing information. Qualified receptive and tour operators special pricing is available.

What is your complimentary ticket policy?
One complementary ticket with every 20 tickets purchased.

Do we need a reservation?
Yes, to receive the group discount and benefits, reservations must be made a minimum of 14 business days before desired date of arrival. April & May dates sell out six months in advance so don’t delay!

What telephone number do I call to make a reservation?
Group reservations can be made by calling (312) 875-9447 Monday – Friday 8:30am-5:00pm.

The Skydeck automated general information number is (312) 875-9696.

Where can I park my motorcoach or bus? Is there a fee?
Complimentary bus parking is available at 1200 South Canal (Roosevelt and Canal). Driver must remain with coach per City ordinance.

What is your payment or deposit policy? What forms of payment does the Skydeck accept?
A 50% deposit is required when you make a reservation. We gladly accept: Visa, Mastercard, American Express, Discover, Diner’s Club and company, school or organization checks. Personal checks are not accepted. You may pay upon arrival.

How much time should our group allow for our Skydeck visit?
On average, it takes most groups around 1 to 1.5 hours to experience the Skydeck.

Still have questions? Contact Us.

Important Notice Regarding COVID-19

Willis Tower and Skydeck Chicago have implemented measures consistent with CDC and local and federal guidance to try to reduce the spread of COVID-19 on the premises, including enhanced cleaning protocols. Even with these procedures in place, PLEASE BE ADVISED that building occupants, building and Skydeck visitors, or others currently or previously present upon this property and/or the Skydeck MAY HAVE CONTRACTED OR BEEN EXPOSED TO COVID-19 or other infectious diseases, and may expose you. By accessing and using building common areas, the Skydeck, and their associated amenities, you and your party voluntarily assume all risks of your use—INCLUDING THE RISK OF EXPOSURE TO INFECTIOUS DISEASE—and you waive all claims, including claims for negligence, against Willis Tower, Skydeck Chicago, and their respective owners, managers, affiliates, agents and representatives, arising out of such use. The above parties hereby disclaim all liability for any injuries arising out of your use of this property and the Skydeck, including exposure to infectious disease.

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